RETURN & REFUND POLICY
Effective Date: June 26th 2025
We want you to be fully satisfied with your purchase. If you’re not happy with your order, please review our return policy below.
Returns Eligibility
We accept returns within 30 days of the original purchase date if the following conditions are met:
• The item is unused, unopened, and in original packaging
• Proof of purchase is provided (receipt, packing slip, or order confirmation)
• The product is not excluded from return (see below)
Non-Returnable Items
We do not accept returns on:
• Food products, including sauces, rubs, and spices
• Opened or used items
• Sale items marked final sale
• Custom or special orders
If you receive a defective or damaged food product, please contact us within 7 days of delivery and include a photo of the issue.
Exchanges
To exchange a product, please initiate a return and place a new order for the desired item.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method.
Please allow up to 7 business days for your bank or credit card provider to process the refund.
Return Shipping
• Customers are responsible for the cost of return shipping, unless the item was damaged or incorrect.
• We recommend using a trackable shipping service, as we are not responsible for lost returns.
How to Start a Return
To request a return, contact us at:
Email: returns@tantramarbbq.com
Phone: [Your Phone Number]
Subject Line: Return Request – Order #[Your Order Number]
Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 7 days of delivery with your order number and a photo of the issue. We will work with you to resolve the problem quickly.
Questions?
Please reach out to us if you have any questions about your return:
Email: info@tantramarbbq.com